Shipping Policy
Important Notice
All Stone & Soul pieces are handcrafted in China. Orders are shipped internationally from China via international courier services. Please read this policy carefully before placing your order.
Order Processing Time
All orders are processed within 3–5 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next available business day.
During peak periods, processing times may be slightly longer. We will notify you by email if there is an unexpected delay.
Shipping Destinations
We ship internationally to customers worldwide. All orders are dispatched from China via international courier.
Shipping Timeframes and Costs
International Standard Shipping: estimated delivery 14–30 business days from dispatch date. Shipping costs are calculated at checkout based on destination.
Please note that international delivery times may vary depending on your country's customs clearance process and local postal conditions. The 14–30 business day estimate begins from the date of dispatch, not the date of order.
Packaging
Every Stone & Soul order is carefully packaged in a protective gift-ready box to ensure your jewelry arrives safely and beautifully presented.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this to track your package through the carrier's website.
If you have not received a shipping confirmation within 6 business days of placing your order, please contact us at ranzeahn123@gmail.com.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, or handling fees levied by your destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees.
Stone & Soul is not responsible for delays caused by customs processing or local delivery conditions.
Incorrect Shipping Address
Please ensure your shipping address is complete and correct before completing checkout. Stone & Soul is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately at ranzehan123@gmail.com — we can only make changes before the order has been dispatched.