Privacy Policy
A Legal Disclaimer
The information provided on this website is for general informational purposes only. While we make every effort to keep the information accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, or reliability of any content on this site.
Privacy Policy — The Basics
At Stone & Soul, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you visit our website or place an order with us.
By using our website, you agree to the collection and use of information in accordance with this policy.
What Information We Collect
When you browse or shop with us, we may collect the following:
Information you provide directly: your name, email address, shipping and billing address, phone number, and messages submitted through our contact form. Payment information is handled securely by our payment processors — we do not store your card details.
Information collected automatically: IP address, browser type, pages visited, time on site, device type, and referring source. We use cookies and similar technologies to improve your experience and understand how visitors use our site.
How We Use Your Information
We use your information to process and fulfill your orders, send order confirmations and shipping updates, respond to your customer service enquiries, improve our website and product offerings, and send marketing emails only when you have opted in. You may unsubscribe at any time.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
How We Share Your Information
We work with trusted third-party service providers to operate our website and fulfill orders, including Wix.com as our website platform, our payment processors for secure payment handling, shipping carriers to deliver your order, and email service providers for communications. These parties are only permitted to use your information as necessary to provide services to us.
Cookies
Our website uses cookies to remember your browsing preferences, analyze site traffic, and deliver relevant content. You may disable cookies through your browser settings. Please note that some features of our website may not function correctly without cookies.
Your Rights
You may have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, please contact us at ranzehan123@gmail.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.